Privacy Policy

NurturePA is a Pennsylvania nonprofit organization that provides free, text-based peer mentoring to mothers from pregnancy through their child's fifth birthday. We are committed to protecting your privacy and the confidentiality of the information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our services, including our text messaging program and website.

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Please read this policy carefully. By using our services, you agree to the practices described here. If you have questions, please contact us at the information provided at the end of this document.

 

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1. Information We Collect

 

Information You Provide to Us

When you enroll in or use NurturePA's text-based mentoring program, we may collect:

• Your name (first name and last name)

• Mobile phone number used for text messaging

• Email address

• Information about your pregnancy or your child's age and developmental stage

• Health and wellness information you choose to share in your mentoring conversations

• Geographic information such as address, city, county, or zip code

• Referral source (how you learned about NurturePA)

• Responses to program surveys and feedback forms

 

Information Collected Automatically

When you visit our website or interact with our digital platforms, we may automatically collect:

• Device type and operating system

• Browser type and settings

• IP address and general location data

• Pages visited and time spent on our site

• Referring website or link

 

Sensitive Information

Our peer mentoring program involves conversations about pregnancy, maternal health, parenting, and related topics. Some information you share may be considered sensitive, including health information and personal experiences. We treat all such information with the highest level of care and confidentiality.

 

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2. How We Use Your Information

 

NurturePA uses the information we collect to:

• Provide peer mentoring support and connect you with a trained mentor

• Communicate with you via text message as part of the mentoring program

• Personalize your experience based on your stage of pregnancy or your child's age

• Monitor and improve the quality of our mentoring services

• Evaluate program effectiveness and measure impact for reporting purposes

• Comply with grant reporting requirements (in aggregated, de-identified form)

• Send program-related updates, resources, and announcements

• Respond to your questions or requests

• Fulfill legal and regulatory obligations

 

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3. How We Share Your Information

 

NurturePA does not sell, rent, or trade your personal information. We share information only in the following limited circumstances:

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Service Providers

We may share information with trusted third-party vendors who assist us in operating our programs and services, such as our text messaging platform provider. These vendors are contractually required to protect your information and may only use it to perform services on our behalf.

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Funders and Grant Reporting

We may share aggregate, de-identified data with funders and partners to demonstrate program impact. We do not share personally identifiable information with funders without your explicit consent.

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Legal Requirements

We may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena or court order. We will make reasonable efforts to notify you before disclosing your information in response to such requests, unless we are legally prohibited from doing so.

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Safety

If we believe disclosure is necessary to prevent imminent harm to you or another person, we may share information with appropriate authorities or emergency services. The safety of participants is our highest priority.

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Organizational Transfers

In the event that NurturePA merges with, is acquired by, or transfers its operations to another organization, your information may be transferred as part of that transaction. We will notify you of any such change via our website or direct communication.

 

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4. Text Messaging and Communications

 

NurturePA's core service is delivered through text messaging (SMS). By enrolling in our program, you consent to receive text messages from NurturePA and your assigned peer mentor. Standard messaging and data rates may apply depending on your mobile carrier and plan.

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You may opt out of text messaging at any time by replying STOP to any message. Opting out will end your participation in the active text-based mentoring program.

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We use a third-party text messaging platform to facilitate communications. Messages sent through this platform are subject to that provider's terms of service and privacy practices in addition to this policy.

 

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5. Data Retention

 

We retain your personal information for as long as necessary to provide our services, comply with our legal obligations, resolve disputes, and fulfill grant reporting requirements. Conversation records from the mentoring program are retained in accordance with our data management practices and applicable nonprofit record-keeping guidelines.

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When your information is no longer needed, we securely delete or de-identify it in accordance with our data retention schedule.

 

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6. Data Security

 

NurturePA takes the security of your personal information seriously. We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction.

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However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security. We encourage you to avoid sharing highly sensitive information (such as Social Security numbers or financial account details) through our text messaging platform.

 

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7. Children's Privacy

 

NurturePA's services are designed for adults — specifically, mothers and expectant mothers. We do not knowingly collect personal information from individuals under the age of 13. If we become aware that we have collected personal information from a person under the age of 13, we will delete that information promptly.

 

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8. Your Rights and Choices

 

Depending on your location and applicable law, you may have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of your personal information, subject to certain exceptions

• Opt out of certain communications

• Request information about how your data is used and shared

 

To exercise any of these rights, please contact us using the information below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

 

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9. Cookies and Website Tracking

 

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand how visitors use our site. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our website may not function properly without cookies.

 

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10. Third-Party Links

 

Our website or communications may contain links to third-party websites or resources. NurturePA is not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

 

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11. Updates to This Policy

 

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the effective date at the top of this policy and, where appropriate, notify you via our website or direct communication. We encourage you to review this policy periodically.

 

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12. Contact Us

 

If you have questions, concerns, or requests related to this Privacy Policy or the way NurturePA handles your personal information, please contact us:

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NurturePA

Email: info@nurturepa.org

Mailing Address: P.O. Box 13, Glenshaw, PA 15116

 

If you are experiencing a mental health emergency or crisis, please contact 988 (Suicide and Crisis Lifeline) or your local emergency services.